Category : Support

Support Engineer: Experiments & Learnings

Each year Panorama Education helps thousands of teachers, principals and school administrators across the country to gather feedback from their stakeholders in a several different ways. Our relatively small engineering team (we just hired our 10th engineer!) strives hard to make sure that it is not only a great experience for millions of students who take our surveys but also a delight for schools and districts to gather and analyze feedback. With ever-increasing engineering needs, teams in a growing startup like ours often have to balance product development with operational and support-related tasks. And one of the ways we address this at Panorama is by a weekly support engineer rotation process.

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